Privacy Policy

Effective Date: 01.01.2025

At Aestera Health, your privacy and trust are our top priorities. As an independent aesthetic and health consultancy, we are committed to safeguarding your personal data and ensuring full transparency about how it's collected, used, and protected.

This Privacy Policy outlines how we process your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

Aestera Health is an independent health and aesthetic concierge service, offering expert-led consulting for international patients seeking high-quality dental and aesthetic care.

  • Data Controller: Aestera Health

  • Contact Email: connect@aesterahealth.com

  • Website: aesterahealth.com

2. What Information We Collect

We only collect the data necessary to provide our consulting and coordination services. This may include:

  • Personal Information: Name, email, phone number, country of residence, date of birth

  • Health-Related Information: Medical history, current health concerns, treatment preferences (shared voluntarily during consultations)

  • Travel Preferences: Optional, for clients requesting travel or accommodation assistance

  • Technical Data: IP address, browser type, device, and cookies (see Section 7)

3. How We Use Your Information

We use your information exclusively to deliver our services and improve your experience, including

  • Providing personalized consultation and treatment recommendations

  • Matching you with top-tier, vetted medical specialists

  • Coordinating appointments and optional travel services

  • Responding to your inquiries and providing follow-up support

  • Meeting legal or regulatory obligations

We do not sell or rent your data. Ever.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: When you voluntarily share health-related data with us

  • Contractual Necessity: To provide our consulting services

  • Legitimate Interest: To operate and improve our services

  • Legal Obligation: To comply with regulatory requirements, if applicable

5. Who We Share Your Data With

Your data is only shared when absolutely necessary to facilitate your care:

  • Medical Providers: Only with your explicit consent to arrange consultations or treatments

  • Travel/Logistics Partners: If requested and authorized by you

  • Data Processors: Secure digital tools we use for operations (e.g., appointment scheduling, secure email)

All third parties are carefully vetted and GDPR-compliant.

6. Cookies and Analytics

We use cookies to understand website traffic and improve user experience. You can control your cookie preferences at any time through your browser settings.

Analytics tools may collect anonymous technical data (e.g., page visits, device type) to help us optimize our services.

7. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct or update inaccurate data

  • Request deletion ("right to be forgotten")

  • Withdraw consent at any time

  • Object to certain processing

  • Request data portability

To exercise any of these rights, please contact us at connect@aesterahealth.com

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.

9. International Data Transfers

As we serve international clients and collaborate with providers in Turkey, your data may be transferred across borders. We ensure all transfers comply with GDPR through appropriate safeguards.

10. Updates to This Policy

We may update this policy to reflect changes in regulations or our practices. You will be notified of any significant changes via email or website notice.

11. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Aestera Health

One Gateway Center

2600, Newark, NJ 07102


connect@aesterahealth.com